We take pride in our products and hope that you will be most satisfied with your purchase. If you are not completely satisfied, please consider the options below.
1. Unwanted Products & Exchanges
Products may be exchanged or returned to us by sending the product to our physical address (listed below), provided that all of the following conditions are met: The product:
- is undamaged and unused, with the original labelling still attached;
- is in its original, undamaged packaging;
- is not missing any accessories or parts;
- is not listed in Section 3 as ineligible for return;
- is returned to GES within 30 days of purchase (or within 7 days of purchase for products bought on sale).
Unless the purchaser wishes to return or exchange the product because it is not what was expected in respect of what could be reasonably inferred from its appearance and description on this website, the cost of sending the product to GES shall be borne by the purchaser.
After 30 days (or 7 days for products bought on sale), a product may only be returned or exchanged if is defective within 6 months of receipt, and where that defect was not brought about through damage caused to the product. In the case of defects, please see Section 5. After inspection and if the product is accepted for return, we will issue a voucher to the value of the product’s purchase price, or a refund if preferred. We reserve the right to refuse a return if the product sent to us is in a damaged or unsaleable condition or missing any parts.
Products not eligible for return or exchange
Lead acid batteries.
Should a product be damaged at the time of delivery or collection, please notify us right away by contacting us via our website’s contact page. We will arrange for the damaged product to be collected at no charge, and after we have inspected the product, we will arrange to replace the product as soon as possible, or issue a credit to the value of the purchase price if no replacement is possible, or issue a refund if preferred.
Defective Products
A product is deemed defective if a material imperfection or flaw exists in the product’s materials and components or in its manufacture, which makes the product less acceptable than what one would be reasonably entitled to expect. The following will not be regarded as defects and will not entitle the purchaser to a return under Section 5: • Faults resulting from normal wear and tear; • Damage arising from negligence, abuse by the user, or incorrect usage of the product; • Damage arising from electrical power surges or sea air corrosion; • Damage arising from overexposure to sunlight; • Damage arising from failure to adequately care for the product; • Damage arising from alterations made to the product; • Where the specifications of the product, while accurately described on this website, or the intended use of the product, do not suit the purchaser’s own expectations or intended use.
Charges
If a product is returned to us, for whatever reason as contemplated in the above sections, but not all products or accessories or parts of the purchase are returned, we reserve the right to refuse the return, or only to replace the item returned, or to estimate the value of the missing goods and issue a credit or refund in respect only of the returned item. Additionally, if a product is returned to us which does not comply with the above sections of this policy, the Providers shall not bear the costs of having the product collected from or returned to the purchaser.